Effective Date: 1 November 2025
At EaseBuyz.in, customer satisfaction is our priority.
1. Return Eligibility
You can request a return within 7 days of delivery if:
- Product is defective, damaged, or incorrect.
- Item differs from its description or photo.
Products must be unused, in original packaging, and with tags intact.
2. Return Process
- Go to My Orders → Request Return within 7 days.
- Upload product photos showing the issue.
- Our team will verify within 48 hours.
- Courier pickup will be arranged from your address.
3. Refund Timeline
- Refunds are processed to your original payment method within 5–7 business days after product inspection.
- COD orders will be refunded via bank transfer or UPI.
4. Non-Returnable Items
Certain categories like innerwear, cosmetics, food, or custom-made items cannot be returned unless damaged or wrong product received.
5. Exchange
Exchange is possible only for the same product (size/color variant) and subject to availability.
6. Cancellation
Orders can be canceled before dispatch. After dispatch, please follow the return process.
7. The Return Process
​Initiate the Request: To start a return, email us at [Your Support Email, e.g., support@easebuyz.in] with your Order ID and photos of the product.
​Reverse Pickup: [Specify your policy, e.g., We will arrange a free reverse pickup from your delivery address via our logistics partners OR The customer is responsible for shipping the item back to our warehouse address listed below].
​Inspection: Once your return is received and inspected by our warehouse quality team, we will notify you via email regarding the approval or rejection of your refund.
​8. Refund Timeline & Methods
​Approved Refunds: If your return passes inspection, the refund will be processed immediately.
​Prepaid Orders: The amount will be credited back to your original payment method (Credit Card, Debit Card, Net Banking, or UPI) within [Specify time, e.g., 5 to 7] business days.
​Cash on Delivery (COD) Orders: [Specify if applicable, e.g., For COD orders, refunds will be issued via bank transfer or UPI link. You will be required to securely provide your bank account details. COD convenience fees are non-refundable.]
For return or refund assistance:
📧 Email: support@easebuyz.in