Return & Refund Policy

Effective Date: 1 November 2025

At EaseBuyz.in, customer satisfaction is our priority.

1. Return Eligibility

You can request a return within 7 days of delivery if:

• Product is defective, damaged, or incorrect.
• Item differs from its description or photo.

Products must be unused, in original packaging, and with tags intact.

2. Return Process

1. Go to My Orders → Request Return within 7 days.
2. Upload product photos showing the issue.
3. Our team will verify within 48 hours.
4. Courier pickup will be arranged from your address.

3. Refund Timeline

• Refunds are processed to your original payment method within 5–7 business days after product inspection.
• COD orders will be refunded via bank transfer or UPI.

4. Non-Returnable Items

Certain categories like innerwear, cosmetics, food, or custom-made items cannot be returned unless damaged or wrong product received.

5. Exchange

Exchange is possible only for the same product (size/color variant) and subject to availability.

6. Cancellation

Orders can be canceled before dispatch. After dispatch, please follow the return process.

For return or refund assistance:
📧 Email: support@easebuyz.in